Effective Date: September 25, 2025

At Zisma Jewellery, your privacy is our priority. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website (https://zismajewellery.com), use our mobile application (if applicable), or interact with our services (collectively, the "Services"). By using our Services, you agree to the terms of this Privacy Policy and our Terms & Conditions. If you do not agree, please do not use the Services.

We collect information to provide a seamless shopping experience and fulfill your orders. This includes:

A. Information You Provide

• Personal Details: Name, email address, phone number, billing and shipping address, payment details (processed securely via third-party gateways).
• Account Information: Username, password, and order history when you create a mandatory account to place orders.
• Communications: Information you share through contact forms, customer service inquiries, or WhatsApp messages.

B. Information Collected Automatically

• Technical Data: IP address, browser type/version, device type, operating system, and pages visited.
• Usage Data: Actions taken on our site (e.g., clicks, time spent, items viewed).
• Cookies and Tracking Technologies: Used to enhance functionality and analyze performance (see Section 6).

C. Third-Party Information

• Data from trusted partners (e.g., payment processors, shipping providers) to process transactions or deliveries.

We use your information to:

• Process and fulfill orders, including shipping and payment processing.
• Respond to inquiries, provide customer support, and manage custom or bulk order requests.
• Send order updates, transactional emails, or promotional messages (only if you opt-in).
• Improve our Services, website functionality, and user experience.
• Analyze site performance and trends using aggregated, anonymized data.
• Comply with legal obligations, such as tax or fraud prevention requirements under India’s Digital Personal Data Protection Act (DPDP) 2023.

We share your information only when necessary:

• Trusted Partners: Payment gateways (e.g., PayPal) for secure transactions, shipping providers for delivery, and service providers (e.g., website hosting, email marketing tools) for operational support.
• Legal Compliance: With authorities when required by law (e.g., tax audits, fraud investigations).
• Business Transfers: In the event of a merger, acquisition, or sale, your data may be transferred with prior notice and consent where required.

We do not sell, rent, or share your personal information for marketing purposes without your explicit consent.

We implement industry-standard security measures to safeguard your data:

• Encryption: SSL/TLS encryption for data transmission.
• Secure Servers: Restricted-access servers with regular security updates.
• Monitoring: Ongoing checks for vulnerabilities.

While we strive to protect your data, no transmission method is 100% secure. In the unlikely event of a data breach, we will notify you within 72 hours, or as required by applicable laws (e.g., DPDP Act, GDPR for EU users), and take prompt action to mitigate risks.

Under India’s DPDP Act 2023 and applicable international laws (e.g., GDPR for EU residents), you have the right to:

• Access: Request a copy of your personal data.
• Correct: Update inaccurate or incomplete data.
• Delete: Request deletion of your data (where legally permitted).
• Object: Opt out of marketing communications or certain data processing.
• Restrict: Limit how we process your data in specific cases.
• Data Portability: Receive your data in a structured, machine-readable format.

To exercise these rights, contact us at info@zismajewellery.com. We will respond within 30 days, or sooner if required by law (e.g., 72 hours for GDPR requests).

We use cookies and similar technologies (e.g., web beacons, pixels) to enhance your experience:

• Essential Cookies: Enable core website functions (e.g., account login, checkout).
• Analytics Cookies: Track site usage (e.g., pages visited) to improve performance.
• Marketing Cookies: Deliver personalized ads (only with your consent).

You can manage cookies via your browser settings or our cookie consent tool. Disabling cookies may limit some website functionality.

We keep your personal information only as long as necessary:

• For order fulfillment and customer support (e.g., order history for returns within 15 days).
• To meet legal or tax obligations (e.g., 7 years for financial records under Indian law).
• To improve user experience (e.g., anonymized analytics).

Unneeded data is securely deleted or anonymized.

If you access our Services from outside India, your data may be transferred to and processed in India, in compliance with the DPDP Act 2023. For EU users, we adhere to GDPR requirements, including explicit consent for data processing and cross-border transfers. For US users, we comply with CAN-SPAM Act rules for email communications. You acknowledge that privacy laws in India may differ from those in your country.

Our Services are not intended for individuals under 18 years of age, as defined by India’s DPDP Act 2023. We do not knowingly collect data from children. If we learn that a child’s data has been collected without verifiable parental consent, we will delete it promptly. Parents or guardians can contact us at info@zismajewellery.com to verify consent or request data deletion.

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will be posted on our website with the effective date. Continued use of the Services after updates constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

If you have questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

📧 info@zismajewellery.com

📞 WhatsApp/Call: +91 7900604592

🌐 https://zismajewellery.com/contact-us